We're a small team and we read every message. Reach out any time — we typically respond within two business days.
Email us at appex.slovakia@gmail.com and describe what you need. Including your device type (iPhone / Android), your app version, and a short description of the issue helps us respond faster.
Subscriptions are purchased and managed through the Apple App Store or Google Play. Payments, renewals, and cancellations are handled by the store on your device. To cancel, open your device's subscription settings (App Store or Google Play account) and turn off automatic renewal before the next billing date.
Because purchases are processed by Apple or Google, refunds are handled according to their policies. For the App Store, visit reportaproblem.apple.com; for Google Play, use the Play Store order history. If you have questions, email us and we'll help where we can.
You can delete your account from within the app where this option is available. You can also email appex.slovakia@gmail.com with the subject "Account deletion request" from the email address linked to your account. We will delete your account and associated personal data, except any information we are legally required to retain. See the Privacy Policy for details.
No. LuvYa is a general wellbeing and lifestyle app. It is not a medical device and does not provide medical advice, diagnosis, treatment, or therapy. If you may have a medical emergency or crisis, contact local emergency services or a crisis support service immediately.
You can request access to, correction of, or deletion of your personal data, and exercise other rights described in our Privacy Policy. Email us and we'll respond within the period required by law (typically one month).