Privacy Policy
LuvYa wellbeing app · Operated by Appex s.r.o.
LuvYa is a wellbeing app designed to help users create gentle, personalised daily and weekly plans for self-care, sleep, calm, movement, mindfulness, routines, nutrition, confidence, and everyday balance.
1. Who we are
LuvYa is operated by Appex s.r.o., a company based in Slovakia/EU.
For privacy questions, contact: appex.slovakia@gmail.com
2. What personal information we may collect
Account information
- Email address
- Display name
- Authentication provider details (Google, Apple, email)
- User ID
Wellbeing profile and preferences
- Selected wellbeing goals
- App approach preference (gentle, balanced, active)
- Time availability and routines
- Interests, likes, dislikes, feedback
- Information about sleep, energy, mood, stress, movement, nutrition, mindfulness, confidence
- Optional notes about schedule, preferences, limitations
Plan and app usage information
- Generated daily/weekly plans
- Completed, skipped, liked, or disliked activities
- Check-in answers and reflections
- App settings and preferences
- Basic usage activity data
Technical information
- Device type and operating system
- App version
- Anonymous device identifiers
- Crash logs and diagnostics
- Approximate region, language, time zone
Purchase information
- Payment processed by Apple App Store or Google Play
- No full card details stored
- Basic subscription status information
3. Sensitive wellbeing information
Some information you choose to provide may relate to your health, mood, lifestyle, stress, sleep, body, fertility, sex wellbeing, mental wellbeing, or physical activity.
LuvYa is not a medical device and does not provide medical advice, diagnosis, treatment, or therapy.
4. How we use your personal information
- Create and personalise wellbeing plans
- Adapt suggestions to goals and preferences
- Provide reflections and insights
- Save progress and settings
- Improve app experience
- Respond to support requests
- Manage subscriptions
- Protect against misuse and fraud
- Comply with legal obligations
We do not sell your personal information.
5. AI-generated content and personalisation
Parts of user-provided information may be processed by AI systems and service providers. AI-generated suggestions are for general wellbeing support only. They may not always be accurate or suitable for your personal situation.
6. Where we get your personal information from
Information collected directly when users create accounts, complete onboarding, select goals, use check-ins, enter notes, or contact support.
Technical, authentication, purchase, or diagnostic information may come from service providers including Apple, Google, Firebase, analytics, and payment platforms.
7. Legal bases for processing
For EU/EEA/UK residents:
- Performance of contract — to provide core features
- Consent — for optional information
- Legitimate interests — to maintain and improve the app
- Legal obligation — compliance with laws
Users can withdraw consent via app settings or by contacting the company.
8. Who we share your information with
Trusted service providers including:
- Cloud hosting providers
- Authentication providers
- Database and backend services
- Analytics and crash reporting
- AI infrastructure providers
- Customer support tools
- Subscription platforms
We do not share your personal information with other users.
9. International transfers
Service providers may process information outside the user's country. Appropriate safeguards like data processing agreements are used.
10. How long we keep your information
Information retained only as long as needed to provide services, maintain accounts, comply with legal obligations, and improve security.
11. How we protect your information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
12. Your data protection rights
Users may have rights to:
- Access personal information
- Correct inaccurate data
- Request deletion
- Restrict processing
- Withdraw consent
- Receive data in portable format
- Lodge complaints with authorities
Responses provided within the period required by law, typically one month.
13. Children's privacy
LuvYa is not intended for children under the age of 13, or under the minimum age required by local law.
14. Notifications
Users can enable/disable notifications in device or app settings.
15. Marketing communications
We will not send you marketing emails unless you have agreed to receive them or where permitted by law.
16. Changes to this Privacy Policy
Updates may be provided through the app, email, or other methods. Latest version available on the website.
17. How to complain
Contact: appex.slovakia@gmail.com
For EU/EEA residents, contact the Office for Personal Data Protection of the Slovak Republic: https://dataprotection.gov.sk
18. Contact
Email: appex.slovakia@gmail.com